When an electrical component is performing poorly, it is likely that it isn’t receiving enough voltage to do its job. Where did the missing voltage go? Join Tony Martin as he explains how Gustav Kirchhoff’s voltage law helps us diagnose these failures. Whether you are new to the field or an experienced pro, don’t miss this opportunity to sharpen your electrical troubleshooting skills! The learner will: -describe voltage, current and resistance and how these quantities relate to electrical diagnostics -demonstrate an understanding of Kirchoff’s voltage law -describe how to determine if excessive voltage drop is affecting circuit performance -demonstrate how to use a digital multimeter (DMM) to measure voltage drops in an electrical circuit -explain how to determine the difference between normal and excessive voltage drop

This training event focuses on the operation and diagnostic procedures of Variable Valvetrain Technology. Modern engines employ variable valve timing and lift adjustment strategies to improve fuel economy, power, and emissions. Course content includes function and operation of variable valve timing and variable valve lift systems. Additionally, this course highlights the procedures and protocol for proper diagnostic steps, system repairs, service tips, and special tools. Various Original Equipment Manufacturers (OEMs) will be highlighted.

Building Trust, Creating Value, and Increasing Sales Without Pressure Your service advisor has a direct impact on customer satisfaction, retention, average repair order, and overall profitability. This workshop teaches advisors and managers how to build trust quickly, improve communication, confidently present recommendations, and create exceptional customer experiences that naturally increase sales. Participants will learn how to: -Build trust during every customer interaction -Conduct effective vehicle walk-arounds -Write repair orders that improve technician efficiency -Identify customer buying motivations -Present recommendations with confidence -Increase average repair order ethically Interactive Activities: -Customer personality exercises -Active listening workshop -Estimate presentation practice Ideal Audience: -Service Advisors -Service Managers -Shop Owners -Future Advisors

We will cover troubleshooting and common pitfalls for the advanced ADAS technician, advisor and newcomers alike. This class is designed to assist technicians that are new to ADAS in creating successful processes and procedures to properly calibrate the most popular static and dynamic ADAS systems. We will briefly cover ADAS sensors and their operation to build a fundamental knowledge of ADAS systems.

- Identifying network failure type - Recognize network type - Determine network protocol - Wiring schematic research - Service information research - Scan tool testing -Lab scope testing - Multimeter testing - Signal generator testing

You pay your technicians for 8 to 10 hours a day. Your billed hours say you’re getting 3 to 5. The national average is about 5.2, and most owners have quietly accepted that as normal. It isn’t. A well-run shop averages 10 to 12 billed hours per technician per day — and no, that isn’t a typo. A technician working eight hours can bill more than eight, because a job with a flat-rate time of 1.5 hours completed in 60 minutes bills 1.5. That’s efficiency, and it’s available to any shop whose systems aren’t fighting the technician. Here’s the part most owners don’t want to hear: 80 to 85 percent of low production traces back to operational bottlenecks, not technician effort. Broken systems, missing systems, inconsistent systems. Which means the pushing, the motivational speeches, and the incentive programs were never going to work — and your technicians are usually as frustrated as you are. This session starts by making the loss real. You’ll calculate your own annual profit leak in actual dollars, then map one real technician’s day in fifteen-minute blocks and mark every one green, yellow, or red. Owners are routinely shocked by that exercise, not because anything new is happening, but because they can finally see it. From there you’ll score your shop against ten production limiter categories — workflow, parts, front-to-back communication, estimating, inspections, tooling, technical information, scheduling, technician-specific delays, and billing practices — and find the one constraint costing you the most billed hours. You’ll learn Recognize, Identify, Remove: a repeatable process for separating a shop problem from a people problem, getting your team’s help without handing over the decision, and taking out one bottleneck at a time. You’ll also get the 15 percent — how to tell when the technician genuinely is the constraint, and what to do about mindset, skillset, and toolset when they are. You’ll leave with a removal plan for your single biggest constraint and a 30-day sprint to execute it. WHAT YOU WILL LEARN • Distinguish available hours, actual hours, and billed hours — and see exactly where the gap lives • Calculate what low production is costing your shop every year in real dollars • Map a technician’s day and identify every non-billable block and its cause • Score your shop across the ten production limiter categories • Track the four numbers that matter: productivity, efficiency, proficiency, and effective labor rate • Apply Recognize, Identify, Remove to find and eliminate your core constraint • Involve your team in diagnosis without giving up the decision • Tell the difference between a system problem and a technician problem, and handle each correctly • Build a 30-day sprint that moves one constraint permanently

This seminar enhances the skills of the professional undercar technician in the area of advanced wheel alignment. It covers suspension and steering diagnosis due to bent parts from accidents and road hazards, vehicle modifications, tire/wheel resizing and height issues. A review of basic alignment angles followed by thorough explanation of steering axis inclination (SAI), included angle (IA), scrub radius and toe out on turns (TOOT) will assist the alignment technician in utilizing the aligner as a diagnostic tool. Related electronic systems are also covered in this course. Vehicle component inspection and customer communication skills are necessary traits for any successful alignment tech and the importance of these skills are stressed in this class. After completing this clinic, the student will have the knowledge to: Utilize the alignment machine as a diagnostic tool for the alignment and repair of vehicles involved in road hazard incidents and vehicle collisions Identify root causes for uneven or erratic tire wear and handling problems. Effectively communicate the results to the vehicle owner. Validate performance of steering and suspension components on ECS equipped vehicles Identify how vehicle modifications and tire/wheel changes affect alignment and dynamic operation Analyze related electronic systems that interact with the chassis system in need of recalibration or adjustment after the alignment procedure

This isn't your typical tire class. Discover why tires are much more than just black, round, and made of rubber as you learn how to confidently explain tire technology, construction, repairs, maintenance, and how to match the right tire to the right client. This class is designed to help service advisors become trusted tire experts who educate instead of sell, building stronger client relationships and helping customers make confident decisions. You'll also learn why focusing on gross profit dollars instead of gross profit percentages creates a win for your clients, your shop...and yes, probably your boss too!

Your income statement says the shop made money, but your bank account tells a different story. Sound familiar? Many successful repair shops struggle with cash flow despite being profitable. This practical session explains why profit and cash are not the same and how business decisions involving equipment, staffing, inventory, taxes, debt, and owner distributions all affect the amount of cash available to reinvest in the business. Using real-world examples from an active independent repair shop, attendees will learn how to improve cash flow, reduce financial stress, and make confident investment decisions that support long-term growth. What You'll Learn Why profitable shops can still experience cash shortages The difference between profit, cash flow, and owner income How taxes, debt, equipment purchases, and inventory impact available cash How to plan for major investments without creating unnecessary financial strain Common cash flow mistakes that limit growth Practical strategies to build healthier cash reserves and greater financial confidence

This course introduces ride control fundamentals, including shock and strut operation, key Monroe® features and benefits, installation best practices, and basic NVH (Noise, Vibration, and Harshness) diagnostics. Participants will also explore the Safety Triangle, NVH tools, and real-world case studies.

Do you want to take control of your shop’s destiny, maximize profit, reclaim your free time, all while taking care of your customers for the right reasons? This class is designed to rethink your purpose, set the stage with your customers, create a world class approach, become more profitable, and have more free time. Chris will dive into the key components necessary to break down the barriers with your customers, build real relationships because you care, and drive profitability through the shop by working smarter not harder to get the free time you’ve always wanted. Chris will cover strategies on how to: · Break down the barriers with customers through value-add and world class relationship building. · Identify the top KPI’s to gauge your shop’s performance. · Uncover hidden profits in your shop · Increase your bottom line and improve cash flow · Consistently monitor and track progress to ensure continued success. · Delegate, empower, execute, accountability = free time

This training event covers Fuel Management systems installed on various vehicles. Active and Dynamic systems will be covered in detail. Seminar content includes function and operation of cylinder deactivation systems. Additional topics include protocol for proper vehicle repairs, diagnostic strategies, service tips, and special tools. Various Original Equipment Manufacturers (OEMs) will be highlighted.

Are you making the best use of your road tests for diagnostics? Join us to discover a procedure that has been proven to work on no-code and code diagnostics to determine the PCM fuel control for driveability issues. This proven four-step procedure, when added to the road-test, will greatly help as your first step in the diagnostic process for engine performance. Topics covered: What is Fuel Trim Control? Four Step Road Test Procedure When to use the Enhanced Side or OBD2 side Evaluating sensors inputs Why use this as a starting point in all diagnostics How to use the similar conditions window Rear O2 Fuel Trim Freeze Frame and Drive Cycles Euro Vehicles Multiplicative and Additive Fuel Trim You are already doing road-tests, so why not make the best use of your time?

This course is designed to provide a high-level overview of automotive steering and suspension technology as it exists today and some insight into where it is going in the future. It is intended to provide advancing technicians with some knowledge of the essentials of steering and suspension design, as well as some of the diagnostic skills needed to address the future. More seasoned technicians will find it a good review along with some exciting insight into the diagnostic and repair challenges ahead for: • Variable effort power steering and electric power steering • Adaptive Suspension Systems • Air suspension and fully active suspension systems • Electronic chassis and steering system sensor diagnosis & resets (SAS, YAW, etc.) • ADAS (Automated Driver Assist Systems) effects on steering & suspension

Most programming classes stop at engine controllers. The real problems often don’t. Body, chassis, and network modules are increasingly responsible for no-starts, warning messages, and vehicle shutdowns. This class focuses on advanced programming scenarios involving non-PCM modules across multiple manufacturers. You’ll work through real-world situations using OEM and aftermarket tools, including new and used module installations. By the end of this class, you’ll understand what modules can be programmed, what requires additional steps, and how to avoid turning advanced programming jobs into unpaid experiments. What You Will Learn: Non-PCM Programming Strategy: Common body and chassis modules that require programming Used Module Reality: What works, what doesn’t, and how to verify compatibility Tool Selection: Choosing the right platform for the job without unnecessary risk Boundary Awareness: Knowing when to proceed—and when to stop

This is the first part of the Scope class. You must attend the afternoon session. - Using Wiring Diagrams & Testing Processes - Scope Set-Up, Tips & Tricks - Time-Saving Tests - Practice with Your Scope on Live Cars - Save Diagnostic Time & Be More Efficient with Your Diagnosis

Are you a foreman, manager, shop lead, or lead technician struggling to effectively lead your team? Do you find yourself unsure how to utilize technician KPIs, manage shop capacity, identify bottlenecks, or improve workflow? This class is designed specifically for back-of-the-house leaders who want to improve performance, strengthen communication, and build a more productive and engaged team. During this session, Andrew Fischer will address some of the most common challenges faced by shop leaders and provide practical strategies for improving technician performance, maximizing shop efficiency, and developing future leaders within your organization. Attendees will learn how to: Understand and effectively use technician KPIs Identify workflow bottlenecks and operational inefficiencies Improve shop capacity and productivity Lead with clear and consistent communication Conduct effective morning meetings- Inspire growth and accountability among team members Develop technicians into future leaders Create a culture focused on continuous improvement and success This class provides actionable tools and leadership strategies that attendees can immediately implement to improve shop operations and strengthen their back-of-the-house teams.

Growing sales doesn't automatically create a more profitable business. Successful shop owners understand which numbers matter and use them to make better decisions about hiring, advertising, pricing, equipment, and expansion. This session combines financial insight with real-world shop management experience to demonstrate how data can reduce risk and support sustainable growth. Using actual examples from a growing independent repair shop, attendees will learn how to evaluate opportunities, avoid costly mistakes, and invest with confidence. What You'll Learn The difference between sales growth and profitable growth How to know when it's time to hire another technician or service advisor When additional lifts, equipment, or new services make financial sense How to evaluate advertising investments and measure their effectiveness Identifying capacity constraints before they become growth barriers Using financial and operational data to make better business decisions

This training event is intended to teach technicians how to identify the components and functions of electrohydraulic brake systems, including how to evaluate the service procedures and precautions of electro-hydraulic brake systems, and identifying common failures of electro-hydraulic brake systems.

This course equips automotive technicians with a structured, diagnostic-driven framework for modern electrical and electronic systems. Beginning with core electrical principles, the curriculum advances through system operations, component identification, systematic testing, and sophisticated diagnostic strategies. Learning is reinforced through real-world case studies, practical laboratory exercises, and the advanced interpretation of diagnostic scan tool data.

This course delivers the core skills needed to service Tesla vehicles safely and effectively. Technicians will learn filter and HVAC maintenance, brake service, TPMS procedures, and charging system diagnostics. The class covers dead battery access, low-voltage battery removal and reset, and high-voltage battery self-tests, along with cooling system operation. Safety protocols include first responder loop identification, service mode activation, proper lifting software and learn how to access and interpret official service information. Whether you're new to Tesla or expanding your EV expertise, this course provides the essential procedures and insights for confident service. Don't miss these service opportunities! Recommended for technicians, service advisors, shop owners and all automotive service providers. HVAC filter replacement and system maintenance Brake service procedures and regenerative braking considerations TPMS setup and sensor replacement Charging system diagnostics and connector inspection Dead battery access and low-voltage battery reset High-voltage battery self-tests and cooling system operation First responder loop identification and service mode activation Proper lifting techniques and transport mode setup Accessing and interpreting Tesla service documentation

This class is built on a simple premise: technicians who understand OBD II develop a more structured and disciplined diagnostic pathway. Covered are OBD II logic, Monitor readiness, focuses on the OBD II modes of operation—how each mode guides diagnostic decisions, supports accurate fault identification, and ensures reliable repairs. Examples using software updates, TSBs, and global OBD II data for engine diagnosis, as well as how to navigate Drive Cycles and Enabling Criteria to get Monitors to run and pass. Also covered are the importance of Monitor status during pre‑ and post‑scans, and includes hands‑on comparison of multiple scan tools to build a flexible, dependable diagnostic approach.

Explore EVAP systems from the ground up. This class takes technicians from basic component identification through advanced system operation, examples of testing, and real‑world diagnostic strategy. You’ll leave with the confidence to diagnose EVAP faults across Domestic, Asian, and European platforms using the right tools, the right tests, and the right mindset. What You’ll Learn The Nuts & Bolts of EVAP Core principles, system purpose, and how EVAP integrates with fuel, purge, and emissions controls. How Modern EVAP Systems Work From early vacuum‑controlled designs to today’s sophisticated, computer‑monitored systems. Old vs. New EVAP Systems Key differences, evolving technology, and how OEM strategies have changed over time. What All EVAP Systems Have in Common Universal components, shared logic, and diagnostic patterns you can rely on. Component Identification & Function Purge valves, vent valves, canisters, pressure sensors, leak detection pumps, and more. Tools & Equipment for EVAP Diagnosis Scan tools, smoke machines, flow testers, BullsEye, pressure transducers, and essential accessories. Platform‑Specific EVAP Strategies Domestic EVAP Asian EVAP Euro EVAP

This is a continuation of the AM Scope class. You must attend both sessions. - Using Wiring Diagrams & Testing Processes - Scope Set-Up, Tips & Tricks - Time-Saving Tests - Practice with Your Scope on Live Cars - Save Diagnostic Time & Be More Efficient with Your Diagnosis

The factors affecting your profit or lack of it. - Lost hours kill profits – Identify & eliminate lost time - Sell time correctly – A labor matrix that works - Metrics to analyze time use - Getting paid for what you know vs getting paid for what you do - Increase profits - The Who, What & Whys of employee costs - Employee retention strategy - Employees should never leave for more money

As mobile technicians and diagnostic specialists, we’re often the “last line of defense,” called in after other shops have thrown in the towel. In these high-pressure situations, it’s all too easy to waste hours chasing dead ends. This class teaches you to approach diagnostics like an Emergency Room triage team—fast, precise, and methodical. The goal is to be both precise and expeditious, ensuring you stabilize the 'patient' and move on to the next problem vehicle without getting stuck. By the end of the class, you’ll be able to work smarter under pressure, save hours of unnecessary labor, and maintain both profitability and professional credibility in every high-stakes situation. What You Will Learn: -Strategic Testing: How to utilize everything from basic test lights and bulbs to advanced scan tools and oscilloscopes to verify faults without over-testing. -Beyond the Basics: An introduction to alternate aftermarket tools and specialized software that can cut diagnostic time in half. -Resource Management: How to leverage alternate information sources that go beyond mainstream service manuals.

One of the most frustrating codes for a technician to handle are the p 300s. This class illustrates how to reduce your diagnostic time by teaching you how to utilize the tools you already have in your shop to complete a successful and efficient fix for your misfire. Jim Wilson’s misfire diagnostics class provides you with the knowledge and confidence needed to handle your next misfire, by recognizing solutions for tough codes and understanding the correct tools that are fit for the job. Misfires are from fuel, ignition or compression related problems and different tools can isolate the cause. Learn how to diagnose the source of misfires using a scan tool, lab scope, as well as new exhaust pulse sensing technology. Covers the procedures and steps to fix a P0300 code for better diagnostics. Learn how to determine and properly diagnose vehicle misfires with Jim Wilson’s misfire diagnostic class, by understanding if the misfire is ignition, fuel or compression related by understanding scan data and ignition waveforms on the scope. Jim also demonstrates the use of Mode $06 information to determine the misfire, pinpointed to a specific cylinder. Cut your test time in half by ordering this misfire diagnostics class. -Types of misfires – Electrical, Lean Fuel Charge, Rich Fuel Charge, Density, Primary Triggering Problems -Tools for finding misfires and how to use them for testing -Using mode $06 information to determine the misfire, pinpointed to a specific cylinder -New Exhaust Pulse Sensing Technology! -Hands-on testing examples to reduce diagnostic time

A quality scan tool is the modern technician’s gateway to accessing, interpreting, troubleshooting and verifying data for any vehicle using OBD-II. In this course, become proficient and efficient with scan tools, and unlock new techniques and strategies to address DTCs and driveability concerns. Expert instruction combines extensive experience with practical tips for success. What you will learn: • Maximize scan tool proficiency, and learn how to optimize your scan tool usage for accurate diagnostics • Interpret scan data effectively, then use that data to direct diagnostics and solve complex issues • Gain expertise in monitoring status, codes, pending DTCs and freeze frame data • Explore advanced techniques like Mode 6, 9 & 0A/10 data, PIDs and bi-directional control to elevate your capabilities

Have a PicoScope sitting in your toolbox but aren't sure where to start? Maybe you've captured a few waveforms but struggle to know whether they're good, bad, or somewhere in between. This class is designed to build the foundation every technician needs to confidently use an oscilloscope in everyday diagnostics. We'll begin with the fundamentals—setting up the scope, selecting the right settings, connecting to a circuit, and capturing stable, repeatable waveforms. From there, we'll explore common automotive signals, discuss what creates the patterns you're seeing, and develop a logical approach to interpreting waveform data. Rather than memorizing waveforms, you'll learn the principles behind them so you can apply those concepts to vehicles and components you've never tested before. Along the way, we'll work through practical examples and real-world case studies that demonstrate how an oscilloscope can reduce diagnostic time and increase confidence. Whether you're brand new to PicoScope or looking to strengthen your fundamentals, this class will provide the knowledge and techniques needed to make the oscilloscope a practical part of your diagnostic routine.

Electrified vehicles (HEVs, PHEVs and BEVs) are no longer playing 'hide and seek' from the world of automotive HVAC service. They're shouting 'ready or not . . . here we come!' Hybrids (HEVs) have been gaining in numbers for over 20 years. The 'plug-ins' (PHEVs and BEVs) will be lined up for service sooner than you think. High voltage / unique HVAC related components used in these vehicles can seem hidden and their technologies can seem hopelessly complicated. Allow Delphi Technologies to help you seek the hidden and simplify the complicated! This course will help you navigate complex topics like: • High voltage safety review - more than JUST those 'Big Orange Cables“ • Electric A/C compressor operation & service • Heat pumps and high voltage electric heaters (common on PHEVs and BEVs) • Power Electronics and high voltage battery thermal management • Coping with “Range Anxiety” . . . cabin temp preconditioning • J1772 & EVSE (Electric Vehicle Supply Equipment) operation and diagnostics

- Define your top priorities & achieve the results you want - Be more productive - Eliminate behavior that distracts & defeats you - Develop strong relationships based on mutual trust - How to handle difficult situations

There is a lot of talk around AI. Some shops want nothing to do with it and others think it will take our jobs. Coralee’s belief if AI is a tool like any other and today’s most successful shops know HOW to utilize it and understand its current limitations. In this interactive session, you’ll learn how AI is transforming the way service advisors and shops improve customer communication, technician efficiency and profitability. AI Features Discussed: ● Inspection Assistant: Helps service advisors capture customer concerns better to help technicians be as efficient as possible and diagnose the customer complaint quickly. ● Maintenance systems: Analyzes each vehicle’s service history (from the shop management system & external data when available) and compares it against recommended maintenance intervals (either manufacturer or custom) so shops don’t miss maintenance work. ● Customer Workflows: Automates or assists with parts of the customer interaction workflow (e.g., capturing concerns, follow-ups, reminders) to keep the process smoother. ● Profitability Analysis / Real-Time Repair Order Auditing: Flag jobs that are under-priced or may have low profitability before they are sold, and provide insights into technician productivity, bottlenecks, and operational inefficiencies. ● AI Clone (Digital Advisor/Owner Replica): ● A trained AI modeled after the shop owner or top advisor that can respond to customers in their voice and style for estimates, follow-ups, explanations, and training—ensuring consistency and scalability without burnout. ● AI Bot (Virtual Service Assistant): ● Handles routine customer interactions such as appointment scheduling, answering common questions, sending status updates, and triaging basic concerns—reducing front desk load and improving response time. ● Real-world case studies and testimonials from shop owners who’ve used AI to dramatically improve team performance—and their bottom line. ● Objection handling Examples of how real customers are using AI and how to answer them. As we all know, AI has its limitations. Coralee has identified AI is not always correct when it comes to technical data as well as come up with creative examples to explain these jobs to customers. Customers/clients are using AI to diagnose their vehicle and analyze estimates provided. We will also discuss how to handle these objections. Whether you’re trying to close more sales, build customer trust, or ensure consistency across, this class will show you how to turn every opportunity for growth.

Essential Techniques for Automotive Technicians In the past, variable valve timing (VVT) was an uncommon technology, but it can be found on one or more camshafts in many of today’s vehicles. A thorough understanding of VVT is required for the modern technician, and this class provides the foundations and skills necessary to confidently work on VVT systems on a variety of popular engines. Save time and open new repair opportunities with this comprehensive course. What you will learn: • Understand the principles and mechanics of VVT systems, plus their impact on engine performance • Learn various mechanical testing techniques to ensure accurate diagnostics • Gain insights into crankshaft position (CKP) and camshaft position (CMP) sensors and their relevant codes • Use scan tools, meters and digital storage oscilloscopes (DSO) for precise testing and diagnostics • Analyze real-world case studies that apply to practical scenarios

Effective HVAC diagnostics require a thorough understanding of the physics that make the refrigeration circuit work. In this class, Tony Martin will explain concepts such as latent heat, sensible heat, superheat and subcooling and how these help us diagnose HVAC concerns. Don’t miss this opportunity to gain new skills or refresh your understanding of concepts you learned years ago. The learner will: -describe the operation of various HVAC components -explain latent heat of vaporization, latent heat of condensation and sensible heat -demonstrate practical uses of a refrigerant P/T chart -explain superheat and how it relates to TXV/evaporator operation -explain subcooling and how it relates to condenser operation -demonstrate HVAC diagnostics using these concepts

Voltage gets most of the attention in automotive diagnostics, but amperage often tells the more interesting story. Measuring current flow allows technicians to evaluate both the electrical and mechanical health of a circuit, providing valuable diagnostic information that can't be seen with voltage measurements alone. In this class, we'll explore practical ways to use current as a diagnostic tool across a variety of automotive systems. Through real-world PicoScope captures and case studies, you'll learn how current flow can expose worn mechanical components, electrical faults, excessive resistance, and abnormal loading long before parts are removed or replaced. Topics include current ramp analysis, starter motors, fuel pumps, ignition coils, solenoids, electric motors, and other common automotive loads. More importantly, you'll learn why these waveforms look the way they do, allowing you to apply the same diagnostic principles to components you've never tested before. Whether you're new to using current probes or looking to get more from the one already in your toolbox, this session will help you turn amperage into one of your most valuable diagnostic measurements.

- Vehicle Sleep Strategy Verification & Proper Test Setup - Key-Off Current Measurement Using DMM & Low-Amp Clamp Techniques - Lab Scope Current Ramp Analysis for Module & Circuit Activity - Thermal Imaging Application for High-Resistance & Active Component Identification - Systematic Circuit Isolation Through Fuse & Module Control Strategy Evaluation - Repair Verification Through Stabilized Current Draw Confirmation

Turbocharged engine diagnostic analysis using volumetric efficiency, load calculation, fuel trim behavior, and scan data relationships. • Naturally Aspirated vs. Turbocharged VE Behavior • MAF-Based Fuel Trim and Load PID Interpretation • Predicted vs. Actual Volumetric Efficiency Analysis • Scan Data Math for Airflow and Load Evaluation • Fuel Trim Relationships in Boosted Applications • Good vs. Faulted Vehicle Case Study Comparison

Transform your digital vehicle inspection process into a clear, transparent 'vehicle medical record' that customers feel good about. In this session, you'll learn how to: Remove sales pressure Increase customer approval rates Build trust through transparency Eliminate buyer's remorse Create customers who gladly return Stop selling repairs and start helping customers choose with confidence Discover how a well-designed digital vehicle inspection can educate customers, build long-term trust, and improve both the customer experience and your shop's performance.

There are roughly five million family-owned businesses in this country. They generate more than half the GDP and employ nearly two-thirds of the workforce — and depending on which study you read, somewhere between 47 and 70 percent of them fail. Most of them don’t fail for lack of work ethic. They fail because two people who love each other never sat down and agreed on what they were building, who does what, who decides what, and what happens when they disagree. You probably know the two starting points. Sometimes it’s two star-crossed dreamers, heads in the sky, talking about how good it’s going to be. Sometimes one person watches their spouse drowning in a business, steps in to help because they love them, and ends up spending their life inside somebody else’s dream. Both roads lead to the same place: confusion, friction, frustration, and fighting — at work and then at home, because the two stopped being separate a long time ago. It doesn’t have to go that way. Working with your spouse or partner can be the best thing you ever do — you magnify the joys, halve the pain, build something together, and never carry the weight alone. But that only happens on top of groundwork most couples never lay. This half-day session is that groundwork, done in the room. You’ll define and agree on goals, standards, strengths, lanes, and boundaries — who does what, and who has authority to decide what without checking first. You’ll settle compensation, because letting a spouse work for nothing is degrading and it poisons everything downstream. You’ll build your accountability rhythm: what gets measured, when it gets measured, and when it gets discussed. And you’ll work through the what-ifs while things are calm — how you decide when you can’t agree, when you revisit a decision, and what happens if one of you wants out. Then you’ll work on the part that keeps the business from eating the marriage: seeing and hearing each other, giving room for emotions without taking them personally, staying curious instead of reacting, and going for understanding rather than being right. You’ll practice a simple check-in you can run every week for the rest of your working life. Business partners: the material is nearly identical. Swap camaraderie for intimacy, and add the harder agreement questions — what happens if one of you dies, wants out, stops carrying the weight, or takes something that isn’t theirs. Bring your spouse or partner if you can. This class works best done together. WHAT YOU WILL LEARN • Recognize the two ways couples end up in business together, and the predictable trouble each one creates • Define and agree on goals, standards, strengths, lanes, and boundaries — in writing • Settle compensation, and understand why an unpaid spouse damages the business relationship • Build an accountability rhythm: what’s measured, when, and when it’s discussed • Work through the what-ifs before you need them — disagreement, deadlock, revisiting, and exit • Establish and protect connection through being seen, heard, appreciated, and respected • Give each other room for emotion without reacting or keeping score • Run a weekly check-in on the business, the workload, and the relationship • Compartmentalize work and home so the business doesn’t become the only thing you talk about • Understand what changes when the partner is a business partner rather than a spouse